There is a No Refund & No Return Policy! If you have any issues or questions about your purchase, please do not hesitate to contact us at jwpassions@gmail.com with your order number and issue. We will respond to you within 24-48 hours and provide a reasonable solution if applicable to your issue. At J.W.Passions LLC, we work diligently to provide all of our customers with quality products and a wonderful customer service experience.